At GPL Hero, we strive to ensure that our customers are satisfied with every purchase.
Please read this Refund Policy carefully before buying any digital product from https://www.gplhero.com.

1. Digital Products

All items available on GPL Hero are digital, non-tangible goods released under the GNU General Public License (GPL).
Because of their nature, we cannot offer refunds once the files have been downloaded or accessed, except where required by law.

When you purchase from GPL Hero, you immediately gain access to the files and product updates, which means the transaction is considered final.

2. When Refunds May Be Considered

Refunds may be issued only under the following exceptional circumstances:

• Duplicate purchase: You accidentally purchased the same product or membership twice.

• File access issues: You are unable to download a product due to a technical problem on our website, and our support team cannot resolve it within a reasonable time.

• Incorrect charge: A billing error occurred on our end.

All refund requests must be made within 7 days of your purchase date.

3. How to Request a Refund

To request a refund, please contact us at:
Email: info@gplhero.com
Include the following information:

• Order number

• Date of purchase

• The reason for your refund request

We aim to review and respond to refund requests within 3–5 business days.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind or no longer need the product.

• The product did not meet your expectations.

• You no longer have access to your website or hosting environment.

• Compatibility issues with third-party plugins, themes, or hosting providers.

• Lack of understanding of the GPL license or how the product works.

We encourage you to read the product descriptions carefully and contact us if you have any questions before purchasing.

5. Chargebacks

Initiating a chargeback through your payment provider after receiving and accessing a product is considered a breach of these terms.
If a chargeback is filed, your account may be permanently suspended, and access to all downloads revoked.

6. Contact Us

If you have any questions about this Refund Policy or need help with your purchase, please contact:
Email: info@gplhero.com
Website: https://www.gplhero.com